![]() It shows that all users in this domain are using the Anti-spam, Anti-virus, Instant Messaging, and GroupWare Products. The following screenshot shows the Services Access box for a domain. You can decrease the number of users using a service via the Options tab of a Domain or a User. If your Access mode is not set to All Accounts then you can double-click a Product to see which accounts are set to use that Product. If you have more users set to use the engine than you are licensed for the number of extra users will be shown in the exceed column. ![]() The number in the Accounts column will show how many users you have this engine licensed for. In the Licenses dialog, a special flag is shown by the add-on product for which you have set more users than the license allows. This can occur with add-ons you have purchased which have their own specific licenses for a restricted number of users. You may get an error from Icewarp indicating that the number of users for your license has been exceeded. Unknown sender (This error occurs because you have the incorrect e-mail address in the Reply-To field) User mailbox is known, but mailbox not on this server Unable to connect by using Secure Sockets Layer (SSL) If you see errors or do not receive quarantine reports to the accounts that have mail in the quarantine list, then contact support with a link to view the challengelist.html and we will see what else can be checked.
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March 2023
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